Sokoplex Refund and Return Policy
At Sokoplex, we strive to ensure your utmost satisfaction with every purchase you make on our ecommerce platform. However, we understand that there may be instances where you need to return a product or seek a refund. To make this process as smooth and transparent as possible, we have outlined our Refund and Return Policy below:
1. Return Policy:
a. Eligibility: You are eligible to return a product if it meets the following criteria:
- The product is damaged, defective, or not as described on our website.
- The return request is initiated within 7 days of receiving the product.
b. Initiating a Return: To initiate a return, please follow these steps:
- Contact our Customer Support team via email at [email protected] or call us at 9999736392 within 7 days of receiving the product.
- Provide your order number, product details, and reason for return.
- Our team will guide you through the return process, including providing return shipping instructions if necessary.
c. Condition of Returned Products: The returned product must be unused, undamaged, and in its original packaging with all tags intact. We reserve the right to reject returns that do not meet these conditions.
d. Return Shipping: If the return is due to our error (e.g., damaged or defective product), we will cover the return shipping costs. For other return reasons, you may be responsible for the return shipping charges.
e. Refund Process: Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase within 7-10 business days.
2. Refund Policy:
a. Eligibility: You are eligible for a refund if:
- The product you received is damaged, defective, or significantly different from what was described on our website.
- You have initiated a return request and returned the product following our Return Policy guidelines.
b. Refund Amount: The refund amount will be equal to the purchase price of the returned product, excluding any shipping charges or applicable discounts.
c. Refund Processing Time: Once your return is received and inspected, we will process your refund within 7-10 business days. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment method and financial institution.
3. Contact Us:
If you have any questions or concerns regarding our Refund and Return Policy, please feel free to contact us using the following details:
Address: B-19/3 UGF Ramesh Nagar, New Delhi, Delhi 110015, India Email: [email protected] Phone: 9999736392
We value your trust in Sokoplex and are committed to providing you with a seamless shopping experience. Thank you for choosing us for your ecommerce needs.
[Note: This Refund and Return Policy is subject to change without prior notice. Please refer to the latest version available on our website for any updates.]